Frequently Asked Questions

Everything you need to know about your JumpIchiban experience.

How long will it take for my order to arrive?

Standard shipping typically takes 5-10 business days. Priority shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a claim.

How do I determine my correct size?

Every product page includes a detailed size chart. Since our fits vary by collection, we recommend measuring a similar garment you own for the best comparison.

Do you ship internationally?

Yes, JumpIchiban ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.

How should I care for my JumpIchiban apparel?

To maintain the quality of our fabrics, we recommend machine washing in cold water and hanging to dry. Avoid bleaching or ironing high-density prints.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.